Returns & Exchanges

TraxNYC is committed to ensuring your complete satisfaction with every fine jewelry purchase. If you are not entirely satisfied, we offer a 14-day return and exchange policy on all standard items in their original, unworn condition.

1

Initiate Your Request

Contact our customer service department via phone or email within 14 days of delivery to obtain a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place your jewelry in its original display box and pack it securely inside a shipping carton along with all original appraisal certificates and documentation.

3

Insured Shipping

Ship the package back to our New York City showroom using a reliable carrier with full insurance and tracking; customers are responsible for return shipping costs.

4

Inspection and Refund

Once our quality assurance team verifies the item's condition and authenticity, your refund or exchange will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing